Tips to help you prevent card fraud

Card payments are a safe and convenient way to pay for goods and services, however, consumers must still be vigilant when using or managing their bank cards in order to protect themselves against fraudsters.

Chris Labuschagne, CEO of FNB Credit Card says, “Bank cards have many security features which are designed to minimise fraud while improving convenience, but card safety is a two way street that requires consumers to exercise caution to avoid falling victim to fraudulent activities.”

Labuschagne recommends the following protective measures against card fraud:

Take note of card safety measures recommended by your bank

There is a lot of misinformation about how people can prevent card fraud but it is always best to follow your bank’s recommendations on card safety, in addition to conventional ways of safekeeping your valuables.

“Do not listen to anyone who suggests using reckless measures that could damage the quality and functionality of your card. Bank cards are designed to perform specific tasks and contain a lot of security detail which may not be visible to the naked eye, therefore tempering with it could cause irreparable damage,” says Labuschagne.

Do not keep your card together with your PIN

This is one of the golden rules of card safety but it is often ignored, because people cannot anticipate losing their bag or wallet which tends to store such valuables. Rather be safe than sorry and memorise your PIN instead of writing it on a piece of paper or saving it on your phone. FNB offers a View Pin Facility on our banking app so you can easily and securely view your pin.

Immediately report stolen and/or lost cards

According to SABRIC, lost and/or stolen cards accounted for 56.2% of card fraud losses during 2016.

Labuschagne says while this may be due to a number of reasons, it is yet another reminder that people need to immediately report lost or stolen cards to prevent any losses. He says FNB customers can immediately cancel their cards using the bank’s App, phone the contact centre or visit their nearest branches.

Take advantage of contactless payments

The introduction of new payment technologies such as contactless payments give consumers far more control over their bank cards, meaning you don’t have to part ways with your card when making payments at merchants that accept contactless payments.

Labuschagne says all you have to do is to look out for the contactless sign and simply tap without handing over your card. Not only is this quicker but it also gives the cardholder peace of mind.

“At FNB, we are currently issuing 100% contactless cards for new customers as well as existing customers who may need a replacement card. We’re seeing a growing number of customers who prefer to use contactless payments in line with international trends.”

Be vigilant when purchasing online

When buying goods and services online, it is important to ensure that you are dealing with a reputable service provider before sharing your card details. Do not simply click on the first link you come across, rather type the web address of the service provider you intend to use.

“Card payments offer a lot of benefits for consumers and far outweigh the risk and expenses associated with handling cash. Over the years, we have seen a sustainable rise in the number of consumers who prefer to use their bank cards to pay for goods and services. However, the need to prioritise safety should not be neglected,” concludes Labuschagne.

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